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Home > Licensing Questions > > Why can't I log in to my license management account?

Why can't I log in to my license management account?

If you're having problems accessing your license management account, please follow the steps below.
  1. Ensure that you are at and that you are not trying to log in at a different web address. The Online Store, Smaart Forums, and are completely separate.
  2. Double-check that you are entering your username and password correctly.
  3. Verify that Caps Lock is not enabled on your keyboard, passwords are case sensitive.
If you still cannot access your account, click the link near the sign-in field that says "Forget your Password?". You will be prompted for either the email address you used when creating the account or the account name. If you enter your email address the account details will be emailed to you. If you enter the account name you will be presented with the Security Questions that you chose when you created the account.
Please Note: If you previously had an account at for a Smaart v.6 license, your login information is the same. accounts only required an email address for creation, so your account name is likely your e-mail address.