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"Certificate Verification Failed" Error

This is an error related to the Certificate Verification process for Smaart v8 and Smaart Di v2. It only impacts Windows computers and does not impact Mac OS. 

 

Note that if you are running Smaart v8.1.4 or older, you may see a more ambiguous "Danger, Will Robinson!" message instead. 


We have released updates on May 6th, 2018 for both versions of Smaart which will resolve this error.

If you are running Smaart v8 on Windows:

  • Download the latest version of Smaart v8 (v8.2.3) from your http://my.rationalacoustics.com account
  • Once you have downloaded the update, just run the installer to overwrite your old version of Smaart v8.
  • Do NOT deactivate Smaart or delete the Ticket file prior to installing the update.

If you are running Smaart Di v2 on Windows:

  • Download the latest version of Smaart Di v2 (v2.0.4) from your http://my.rationalacoustics.com account
  • Once you have downloaded the update, just run the installer to overwrite your old version of Smaart Di v2.
  • Do NOT deactivate Smaart or delete the Ticket file prior to installing the update.

If you are unable to download the installer immediately, a temporary solution is to set your computer date back to May 4th, 2018 or earlier.  However this is not a permanent solution, and we encourage everyone to update their Smaart installations as soon as possible.